Frequently Asked Questions
Your guide to shopping with Beauty Queens Cosmetics UK
How long does shipping take within the UK?
Standard delivery typically takes 2-4 business days. We also offer an Express Shipping option which arrives within 1-2 business days for orders placed before 2 PM.
Are your beauty products cruelty-free?
We prioritize ethical beauty. A large majority of our brands are certified cruelty-free. You can find specific certifications listed on each individual product page.
What is your return policy for cosmetics?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of delivery.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking link to monitor your delivery progress.
Do you offer professional discounts for makeup artists?
Yes, we have a dedicated Pro Program for certified makeup artists. Please visit our 'Pro Hub' page to submit your credentials and apply for a discount code.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.